Effective Date: February 2019.
You understand that EL holds ABSOLUTELY NO CLAIM TO YOUR WORK WHATSOEVER.
Your submission of materials gives us permission to read and critique your work, but in no way does it give us any claim of ownership or rights to any of your ideas, characters, plot, themes, et al. Nor will we or any of our employees or assigns distribute, in any way, your information or your work to any third parties.
You agree that you might not agree with our critique of your work.
We provide the service of critical feedback, but we may not always say what you want to hear.
You agree you’re not entitled to a refund or remediation of any kind for any of the following reasons:
- You disagree with the reader’s opinions or critique in any way.
- You feel that our reader(s) focused on things you would rather they not have focused on. Our service does not entitle you to dictate what our readers’ focuses.
- You feel that the reader(s) made comments that you feel are inaccurate. If something wasn’t clear in your script or if the reader missed certain things, you can be assured that a reader at an agency, studio, or company will miss it, as well.
- You feel that the reader’s notes do not align with a previous reader’s notes from either the same or previous order/service we provided. Our readers do not read other readers’ coverages or notes and are not encouraged to share any information in order to protect the integrity of your work.
- We did not get your coverage/notes back to you “on time.” If you needed a coverage back within a certain time frame and did not order a Rush Service along with a Coverage Service, we cannot get notes back to you within that time frame.
As always, please get in touch with us and we will do our best to help.
You agree that your opinion on the objective clarity of any particular element of your submitted work is not taken into account.
We read every word of every line of every page. However, that does not mean you communicated your point clearly. What you might think is clear may not come across the same way to someone who is reading it for the first time. A free redo and/or fixing is your coverages/notes is only warranted if we did not provide the service we promised.
You agree that we reserve the right to critique or not critique any particular aspect of your work.
Our readers are given leeway to write as much or as little about each aspect or your script at their sole discretion. Some aspects may receive more commentary than others. We cannot provide a refund or a redo simply because of what the reader chose to focus on.
You understand that our scores, recommendations, and critiques will vary.
The way we provide a score, recommendation, or critique will vary from other services, but that does not in any way invalidate our service or value provided. It does not entitle you to a refund or remediation.
You understand that our turnaround time can vary, and is not guaranteed.
Our turnaround time we provide is an estimate and we will do our best to provide our service within that time frame. If something comes up and we may have an issue honoring that time frame, we will contact you and let you know ahead of time. That does not invalidate our service and you are not entitled to a refund or any other remediation.
You agree that we are not responsible for you sending in your work for critique.
We are under no obligation to remind you to send in your materials after you order. Sometimes clients will order a service before they turn in the material and will communicate that to us. We will try to send you a courtesy reminder if we haven’t heard from you within about five (5) business days, but we will not be held responsible for you not turning your material in.
You understand that your PayPal or credit card statement will read EL Services or similar.
Please make sure that you recognize the charge on your statement when it appears. If you dispute a charge on your statement because you don’t recognized it, and our account is deducted, you agree to pay that charge back plus any fees we incur.
You understand that we cannot swap scripts once we’ve already started.
Please make sure you are submitting the correct file to us. We do not wish to create more work for both you and the assigned reader.
You understand our guarantee for our Proofreading & Editing Service.
Proofreading and editing grammar, spelling, and sentence structure is a hugely-detailed, time-consuming task. We cannot offer any refunds for this service. However, if you find that we didn’t catch an error, we will fix it free of charge.
You understand how our Follow-Up Questions work.
The one (1) to two (2) follow-up questions must be sent in within five (5) days of our delivery of your coverage/notes. You may simply reply to the email. We reserve the right to not answer questions that are not clear and concise, and/or do not adhere to the work in question.
You understand that you cannot contact our readers outside of EL Script Coverage.
Our readers are here to provide a service, and all communications are kept confidential and professional. Outside of EL and our coverage service, our readers are not responsible for any additional work related to the services.
You understand that acceptance of these terms is legally binding.
By accepting these terms, you are joining into a binding, legal contract that is valid and enforceable within a court of law.
Limitation of Liability
You expressly understand and agree that EL and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (regardless of whether EL has been advised of the possibility of such damages), resulting from:
(i) The use or the inability to use the EL Script Coverage service;
(ii) The cost of the procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages receives or transactions entered into through or from the EL Script Coverage service; or
(iii) Any other matter(s) relating to the EL Script Coverage service.
The terms of the User Agreement constitutes the entire agreement between you and EL and governs your use of the EL Script Coverage service. Furthermore, the terms of the User Agreement and the relationship between you and EL shall be governed by the laws of the State of New York without regard to its conflict of law provisions. You and EL agree to submit to the personal and exclusive jurisdiction of the courts located within the county of New York, NY. The failure of EL to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the EL service or the Agreement must be filed within 1 month after such claim or cause of action arose or you will be barred from raising such a claim(s).
If you have any questions or concerns, please email us at firstname.lastname@example.org.